To protect client’s anonymity, we never use surnames The last thing clients do every night is to fill in their ‘Significant Event of the Day at Addiction Rehab Thailand’ and drop it in the box. The purpose of this is to get the clients into the habit of self-reflection, cultivating gratitude, and to let us counsellors know how they are going. Since our last blog. Mack and Adam have returned home. They are doing well and both are helping in their family businesses. Mack has interviews for a job in IT. Adam is buying a taxi. This is our payoff, making a difference J Here is a random batch of ‘Siggies’ as we call them, to give you an idea about life in a rehab in Thailand. Andrea is battling English at the same time he is battling his addiction. 24th March: I spent a wonderful evening, but above all I ate very well !!! 25th March: I speak to the meeting, and this is very good for my salf !!! 29th March: I realized that spending money for my girl, no good to you. I was covering my ego, I was cleaning my soul dirty. For me I realize this is wellbeing!!! Shirley: 18th March: Acknowledging some of the triggers that could lead to my drinking. I enjoyed the massage. 19th March: Realizing how poor my memory is. Started the day honestly after telling Dimitri an untruth yesterday. Feeling tired, but I enjoyed the trip to the waterfall. 23rd March: 2 laps of the field. I had a chat with Dimitri, it helped me with my Step One, although a few tears flowed. Mick: 18th March: Looking at the pattern of my last relapse in the Triggers Group, the chain of thoughts, feelings and actions. 23rd March: Talking to my mom and telling her things were going good. It made her happy. 29th March: The flashing white light meditation was a really relaxing break in the middle of writing my life story. Dimitri: 18th March: Having a chat with Mike about my future plan put my mind at rest. 23rd March: Glad we have new clients in. I enjoyed helping others. And the trip to Doi Suthep temple. 25th March: As much as I love helping others, I must allow time for my own recovery. Ryan: 29th March I made it here. I ended this first day here knowing those here with me are who I want to be with. I feel I am in the right place today. 30th March: A one on one with Counsellor Keith, while the others were out at an NA meeting. 31st March: Sharing time with my fellow ARC people outside at an AA meeting and eating together afterwards. A real sense of belonging and acceptance. A snippet of life at Addiction Rehab Center, the joy and the pain of early recovery.
The last thing clients do every night is to fill in their ‘Significant Event of the Day’ and drop it in the box. The purpose of this is to get the clients into the habit of self-reflection and cultivation of gratitude. Here is a random batch of ‘Siggies’ as we call them, to give you an idea about life in a rehab in Thailand. Mack: 7/2/17 Went to AA meeting with Pete. Good shares. I am a bit disappointed cos I heard my mate in UK had relapsed and he did not tell me. As selfish as this sounds, I am glad it was not me. Mack: 15/2/17 I can sit here, there or anywhere feeling low, feeling empty- thinking I am at the end of the road, but it’s not that I see nothing there, it’s just that I cannot see what is there YET! How poetic, I could write a book! Mack: 17/2/17 Last NA meeting in Chiang Mai. Loving recovery, said bye to my mates. See you next year, clean and sober! Mack: 18/2/17 Nice meeting at ARC. Lee brought me my 6 month chip. Dimitri was emotional. Freedom is a stone throw away! J Mack: 19/2/17 Overwhelmed with the love and respect I got shown today from peeps wishing me well. Dimitri was a huge help when I was having a crisis finishing my exit plan Dimitri: 18/2/17 Last meeting at ARC for Mack, it had a great spiritual feel to it. After the meeting we had spaghetti and a movie. I really feel connected to my ARC family and I’m happy this is my home for now. I am grateful that I can feel my emotions again. Dimitri: 19/2/17 Today, I feel at peace. I recognize my limitations and focus on today. Someone shared at the meeting that they are grateful for parking tickets! Sad to say farewell to my mate Mack. Bon voyage mate Dimitri: 27/2/17 I was unmanageable today, I didn’t do my morning walk, even though Peter had reminded me. I didn’t wait for Peter and Adam to get back from the hospital and ate lunch early, I blamed Ollie. Some days it is one step forward and two steps back! Dimitri: 28/2/17 Today, I made progress with my exercising and am back on track with my schedule. It is good having Adam here, he is good company and I have shared a lot about my recovery with him Adam: 27/2/17 Three days since my last drink. Me and Dimitri had a pretty good conversation about some stuff that we could both relate to. It sort of put me in a good mood afterwards. Adam: 28/2/17 Going to the gym always gets me anxious about my fitness levels and strength. I haven’t trained for a long time. I was relieved to see that I haven’t gotten too unfit and the exercise helped me to get a good night’s sleep.
ARC WEEKLY DIARY Note: We only use nicknames in the diary as a client’s anonymity is respected at ARC Waking up at the ARC is a deafening experience, you will be deafened by the silence! If you come from a busy city, peace and quiet can seem a bit weird at first. The air is clean and crisp in January and the songbird’s morning chorus is all that can be heard. We start our day with an 8am silent meditation. We make our way from our villas and sit upstairs in the Recovery Centre, there are no walls under the large overhanging roof. We face the lush green meadow opposite. Meditation is a great way to start the day. MONDAY 8 am: Just the three of us today. Bubble our Greek Londoner has made it with 3 minutes to spare. “Good Job Bubble!” he has been struggling with timekeeping. We try to help clients with living skills. Getting to work on time will be important in Bubble’s new life. Mac is in his thirties and hails from Slough, UK. Heroin and crack cocaine are his drugs of choice. He gongs the gong for us to begin. Many people say “I tried meditation once, it doesn’t work for me” The addict especially needs to still the racing mind, it is called spiritual practice, and we need to practice it. There is no wrong way of doing meditation, the only wrong way is never to try it. Tuesday: Bubble received a message from an old friend ‘You were like an ocean liner adrift at sea, better now that you are a fishing boat with a destination’ Clients are asked to jot down their most Significant Event of the day (Siggy) before they go to bed), and drop it in the Siggy Box. Mac wrote that he had been studying quotes and liked this one. ‘The strongest hearts have the most scars’. I am impressed. Not long ago, both these guys had only one thought for the day, how to get high! Wednesday: Our French client Ozzy is in his early fifties and has had more experience in group therapy he helps newcomers find their feet. He explains the cycle of sex addiction to Bubble and Mac. They are like a pair of nodding dogs and relate to every word he says. Ozzy is 7 months clean, he got clean in ARC and now lives in Chiang Mai. He comes to group therapy three times a week. The power of recovery is in the group. One addict helping another. Thursday: The guys have been asking if they can ride bikes to the local NA meeting. I talk it over with Mike the Director of Treatment. Who would think that permission to ride a bike would make a guy so happy? I thought they were going to shout FREEDOM !!! as they pedaled away. A little responsibility goes a long way. I can’t help feeling a little relieved when they got back, and more than a little proud when I saw the beams on their faces. Friday: The big event on a Friday is going into the city to AA and/or NA meetings. We then meet up at the Dukes American restaurant. It has the best pizza and ribs in town and the clients really enjoy hanging out with fellow alkies/addicts and swapping notes. They say at meetings that the most important person in the room is the newcomer. Our clients are given coins or keyrings for achieving different lengths of clean/sober time. 1 day, 30 days, 60, 90 etc. A one day coin can be the most valuable currency a guy or a girl ever owns, recovery is after all One Day at a Time. Saturday: Lots of written work gets done from Monday to Friday, the weekends are for relaxing. Mac and Bubble challenge Mike and I to a game of pool volleyball. OK, let’s have it! Clients win 10-9L, (we will never live this down) lots of cheating accusations, controversies and fun! Our pug puppy Billy Boy even came on as a late reserve. A team of masseurs arrive at 2pm. The Recovery Center has a beautiful teak floor and catches the breezes, we roll out our yoga mats out and chill for an hour. The yoga ladies are very experienced, you can ask for a hard or soft massage. I am a bit of a fairy and go for a softie. By the time we finish we just have time to take a shower and get ready for our in house AA meeting. Local members attend. All the clients do service as greeters, serving tea and cakes, or running the meeting itself. Doing service gives a great sense of fellowship. The meeting finishes at 6pm, we bid the visitors goodnight, settle down to homemade Spaghetti Bolognaise and watch the footy followed by a movie, Does it get any better than this? Sunday: is excursion day. Bubble wants to go to the Sunday Market in the city. Mac wants to go, go-carting. ‘Sort it out between yourselves I tell them, find a compromise’ Bubble wins out on the promise that they will go-cart next week. Afterwards we go the AA meeting in the beautiful Suan Buan Park at 6pm, and everyone enjoys eating delicious Thai food and fruit shakes at the outdoor market afterwards. Two more clients have booked in for next week. I really love this job. Over and out for another week.
28 days world class, fully inclusive program, now at $4,250 USD Our New Year discount is making rehab do-able for more people. We can only provide this reduction for a limited time, so get onboard the recovery train to a brand new life. The coming New Year is often a point where addicts dream they can make a change, especially when it is still October! This year’s New Year Resolution can become a life changing reality Addicts repeatedly self-medicate with prescription drugs, illegal drugs or alcohol because it removes unpleasant feelings of stress or anxiety. Action is put off until some point in the future when it will be easier to give up. It often takes the gift of desperation to smash this cycle. It gives a sense of relief to have a New Year plan (however vague that plan is) to improve your life. The idea that this addiction is going to get even worse next year is too horrific to contemplate. The truth is that very few people can break the cycle on their own. A fierce determination to get well rises, usually after some calamity, losing a job, a marriage breakup or a disastrous Christmas. “This time I will beat my addiction. I’ll show them/him/her”, failure seems impossible. Soon the feelings of stress and anxiety return, they demand medication. The demands become too strong, the addict uses, and the cycle begins again. There may be a period of control. The addictive mind switches to thinking he can control his use this time. An addict can never safely control their drug of choice. Reaching out for help is the positive action that will lead to sustained sobriety. You reach out, we take your hand. It takes courage to pick up the phone or to push the send button. We at ARC cannot give that courage, the addict or their loved one has to find it from that place of despair deep within. We have been at that place, and can testify that from that small act of courage, a brand new life can blossom. Our goal is to make our program, based on the Minnesota Model, open to as many people as possible. We are constantly looking at ways to lower our prices without losing any of the world class recovery program that has helped so many addicts find contented sobriety. We are not a luxury spa resort with waitress service and massage therapists available at the click of the fingers. Our aim to lower the ego and raise the self-esteem to a level where we are all equal, and deserving of a life free of addiction. We encourage clients to keep their villa tidy, to arrive at group therapy and one to one counselling on time and looking clean and presentable. We teach living skills through the power of the group. Clients are encouraged to engage with their peers. Learning to deal with criticism without using drugs is a living skill that MUST be learned. Sometimes this is the first time a client has ever really looked in the mirror. We absolutely insist upon enjoying life. There is lots of laughter here at ARC, as well as a few tears. We are here with a joke and a shoulder to cry on. Your true feeling will return. What a bonus! Our job as counsellors is to facilitate the group, but the power is in the group itself. Willingness and progress is encouraged, old ideas and negative behaviors are challenged, but the clients are always supported. This program is about 3 things 1. Change 2. Change and 3. Change, but not necessarily in that order! We honestly believe that we are offering the most caring and affordable recovery program in Asia. Our reward is to receive postcards or emails from former clients who have rejoined their families as productive and caring members of society. The start for a brand new life in a brand New Year begins with picking up the phone or pushing that send button. We are disappointed when we hear of treatment facilities putting money before the client’s wellbeing. We will never do that. We have walked in your shoes.
Addiction is a very serious problem that can have terrible consequences for the addict as well as his friends and loved ones. However, this doesn't mean that once you become a victim that there is no way out. The moment an addict realises that he or she needs help, the first step of the recovery process has already begun. Likewise, despite the fact that the decision for a treatment program usually comes during the early stages of recovery, it's important to note that it's one of the most crucial elements to ensure long term sobriety. After that, the next step would be, “what to do next?” There are a lot of treatment facilities and rehabilitation centres available that choosing the most best fit can be quite overwhelming. Should you opt for live-in accommodation, or settle for an out-patient facility? To help you with that, here are some of the benefits of choosing a rehab with live-in accommodation. THE BENEFITS OF LIVE-IN ACCOMMODATION Live-in rehabs such as ARC give their patients the time to rest without the pressures of home life in a safe and relaxed environment. Addiction is exhausting and it is vital to have the time for rest and recuperation to maximize recovery. The counselling team at ARC not only teaches important living skills as well as providing structure and boundaries but also monitors the interaction between patients which gives important insights into their problems, feelings and recovery. Psychological Benefits Rehabilitation centres with live-in accommodation usually offer psychological therapies to their patients. This helps in addressing their psychological ability to withstand setbacks as they are transitioning into abstinence, dealing with history of the patient that has led to them to addiction, as well as how to plan their future in recovery. ARC have programs that are comprised of a wide range of psychotherapy options to maximise the very different needs of each patient. Physical Benefits There are a number of benefits that can be enjoyed in a live-in accommodation. For example, a person who has been dependent on substances may experience withdrawal symptoms once he/she stops taking them. However, in a reliable rehab with live-in accommodation, their initial focus is 'detoxification'. That means the patient won't have to quit 'cold turkey,' because a certified detox facility would be helping the person throughout the withdrawal process. This also minimises the risks during the entire withdrawal process and it improves the chances of the recovery process being concluded successfully. Emotional Benefits Some rehabilitation centres like ARC consider this as the mental or spiritual benefits of a live-in programme. Wherein, depending on the philosophy of the program, the emotional benefits being offered to the patient during live-in accommodation include having peace of mind about the process as well as emotional safety of people who understand what they are going through. Longer Stay in Rehab with Live-in Accommodation Most rehab centres that have inpatient facilities usually require their patients to stay longer. Although this may sound very inconvenient, because you'll have to be away from your home, friends, and loved ones, it's still important to note that it possesses a number of benefits that the out-patient programmes do not have. In fact, research shows that those who stayed in rehabilitation centres with live-in accommodation usually have a better chance of recovering and staying sober in the long term. Keep in mind that the lessons learned during the recovery process should become second nature in order to make a lasting difference as the addict re-joins society. FINAL WORDS Overall, when it comes to choosing the right recovery treatment, it's important to do some research first. Likewise, there's a reason why live-in accommodation is considered to be the best possible option for addicts. It has been consistently shown that the chances of long term recovery are significantly higher when attending a live-in program. If you would like more information call on the numbers below or simply fill in the contact us form and start down the road to recovery TODAY! Thailand : +66 87 145 9655
Overcoming an addiction is very difficult and the sad fact is that most attempts fail. Most after only a few days and some after as little as a couple of hours. Professional help vastly improves your chances of successfully overcoming your addiction. Here are some reasons why having professional help can make a real difference: Supervised medical detox is vital. It is a cruel irony that some addicts die from trying to stop using on their own. According to the NIAAA, the mortality rate among patients exhibiting DT’s is 5 to 25 percent without medical supervision. The failure rate for those going it alone is very high. The process has two drawbacks 1. You feel ill (withdrawals are very unpleasant) and, 2. You feel better (and denial kicks in) ‘Why did I do it again?’ ARC answers that age-old question, explores triggers and teaches relapse prevention techniques. Long standing negative self-beliefs can be challenged and reversed through our 12 Step and CBT programs. ARC has an extensive Aftercare Program including Sober House accommodation, Out-Patient treatment and setting up a 12 step meeting plan.
Most people consider alcohol an important part of many special occasions and festivities. However, just like drugs, too much consumption of alcohol can also be addictive-- not only physically, but psychologically as well. To support that, according to a research made by the NHS, around 9% of men in the UK and 3% of women in the UK have been exhibiting signs of alcohol dependence-- also known as “alcoholism.” This implies that drinking alcohol regularly has become so important for some, that they feel it's impossible to function without it in their system. WHY PEOPLE BECOME DEPENDENT ON ALCOHOL Environment There have been studies that claim that the more exposed you are to alcohol and drinking in general, the more chance that you will have of ending up consuming harmful levels of alcohol. The influence to consume alcohol could come from anywhere in society, at work, from home, or at school – and is very likely if your peers also drink to excess. Aside from that, the younger you are when you start drinking, the more likely that you will go on to develop alcohol dependency later in life. Research shows that childhood trauma, such as being abused and other traumatic experiences in our formative years can also shape a child's brain chemistry and influence him to be more likely to rely on alcohol as a way to combat his inner demons. Mental Disorders Some people with alcohol dependency issues also suffer from mental health disorders, usually they have a tendency of getting dependent on alcohol as a form of self-medication. Some of the most common mental health problems that have a correlation with alcohol dependence are depression, bipolar disorder, and anxiety disorders. Genes Based on research, it has been revealed that that 50% of the risk of alcohol dependency a person may face is rooted down to the genetic makeup of a person. There are some who are more prone to developing alcohol dependency than others, especially if it 'runs in the family'. As for now, genetic researchers are still trying to figure out the different genes related to this but it does offer hope for better understanding and in the future better treatment. Drinking for the Effect There are instances when a person drinks in order to change his mood, get rid of stress, relieve anxiety and tension, or to be more outgoing when in social situations. Although most people drink every now and then to change their mood, alcohol dependent people turn to alcohol continually to support themselves in the situations they find themselves in. Alcohol becomes a support mechanism that is used to get through life’s normal ups and downs. The answer to any problem becomes to have a drink or many drinks. The problems can then become worse and more difficult to solve, with alcohol becoming the answer to everything and eventually turning into a vicious circle that is difficult to get out of. Getting Used to Alcohol or Developing Tolerance After continued use of alcohol the body develops a tolerance to it and its effects. This then can lead to a person using larger and larger amounts of alcohol to get a similar affect. The damaging effects of alcohol are not limited but the body of the person begins to experience withdrawal when alcohol is not present. A person that is at this stage not only has the mental dependence of alcohol as a support for coping but also their own body craves alcohol from the physical dependence that they have built up. FINAL WORDS Alcohol dependence can be the result of a number of factors-- it can be genetic, environmental, mental, and so on. Likewise, despite these scientific facts, it's also important to note that each person is different. It's possible to have all the supposed risk factors for developing alcohol dependency and never have the problem and conversely a person that has no risk factors can end up in a situation of being an alcoholic. The key is knowing that whatever situation you are in, there are people who understand what you are going through and there are people and organisations that will provide the help and support you need as long as you are willing to take the first step to getting better.
Why choose a 12 step rehab? The modern trend in rehabs, is to list 12 step programs somewhat low on the list of options open to the addict. At ARC, we study and utilize all therapies and techniques that will aid clients in finding a new alcohol and drug free life. This is our mission. However, the 12 step program and the fellowship of others in recovery is the core of our treatment. The reason is plain and simple. It works ! Addiction is a fatal, progressive disease. There is no ‘cure’. These are the cold, hard facts. If someone promises different check their sources ! Sounds depressing? Addiction to alcohol and drugs certainly is a huge problem in today’s society, but there is hope. There is a solution. Millions of addicts have found a way to live a fulfilling, content life without the need to use mind-altering substances. Rehabilitation centers provide a gateway into a life of recovery, a way of life many addicts describe as ‘beyond their wildest dreams’. Here are some of the reasons that 12 step recovery works. Honesty The first thing many people notice when going to a 12 step group for the first time is the honesty in the sharing. The addict has been living in the darkness of dishonesty for too long. Draw the curtains , let in the light and take a long, hard look in the mirror! The requirements needed are often answered in the acronym H.O.W. Honesty, Open-mindedness, and Willingness. The dedicated staff and our unique program at ARC break down the denial of addict, and teach honesty. An honest self-appraisal can be painful, but oh so beneficial! After many years of blaming their parents, their partners or even their jobs , self-reflection can bring about a spiritual shift. The only person that I can change is me, what a breakthrough ! This self-reflection continues, it has to, our very lives depends upon it. We need to try do a little better today than we did yesterday. Our reflection is starting to look a lot better already. All aspects of our life will improve our mental and physical health. our Jobs, our personal relationships, our spiritual outlook even our time management Gratitude It is very difficult to be unhappy and grateful at the same time. After years of substance abuse addicts find it difficult to look on the bright side of life. 12 Step Recovery encourages the cultivation of gratitude. Gratitude is infectious, when hearing how a fellow sufferer’s life has improved , it’s hard not to relate. We need a reminder as to how well we are doing. Accentuate the positive, eliminate the negative. Faith One of our clients remarked recently : ‘I arrived at ARC a powerless and hopeless alcoholic, that is where my best thinking had taken me’ It is suggested that we put our faith in something with a bit more power, a Higher Power, your own conception of a Higher Power. We have no opinion of what your Higher Power is, we just don’t know. What we know is that having a faith in something outside yourself and working with that power towards a goal seems to work. It really does! Some view the power of nature as their HP, while others the power of the group. It does not matter what it is, as long as it’s not YOU ! J Religious people pray not to go to Hell, addicts pray not to go back there. This is a spiritual program, not a religious program. Service to others Studies have found that helping others can have as much benefit for you as the person you are helping. After years of substance abuse (and without knowing it) we have become experts in the workings of the active addict. We understand each other like no one else can, not even our loved ones back home. The smallest act of kindness can change a person’s day, a smile, a word of encouragement, a hug. A bond grows among us, we are like the survivors of a shipwreck. Personally the great joy of my life is to watch an alcoholic or addict turn their life around. Once you have come through this program you will experience this joy as well. Making a commitment to recovery Committing time and expense to entering a rehab is a huge step towards recovery. It is a breaking of the cycle of addiction and often the first positive step the addict/alcoholic has taken for many a year. Once this step is taken recovery can be rapid. A new perspective on life brings forth hope for the future. We have witnessed hundreds of ‘miracles’ that make our job so worthwhile.
Addiction and The Family Many people have heard the well-worn expression “addiction is a family disease”. To those who have been fortunate enough to have lived a life where addiction has not touched anyone they love, this may not make a lot of sense. However, such people are few and far between. Far more common are those who have either experienced the horrors of addiction themselves, or love someone who has. This commonality crosses all racial, cultural, and national borders, and does so more with each passing year. Loving someone who is in the grips of addiction or alcoholism is one of the most helpless and painful positions a parent, a sibling, a husband, or a wife could ever imagine finding themselves in. But there is help out there. The search for support and advice can steer a person in such a position in a number of different directions: Some will tell you “tough love” is the only way. That you should turn your back on the person you love, let them “hit rock bottom”, and wait for them to get well and pick up the pieces before allowing them back into your life. Many find this impossible. Others will point out that the support of the family is of the utmost importance at such times, and that you should be there for your loved ones no matter what. That they are in the grips of a disease, and that they are not really aware of what they are doing. Many find this impossible as well. There are no easy answers. Whichever path a family member chooses, it is important that they make a choice and get involved. But where there is pain and confusion, there is also strength. Family involvement is, in fact, hugely important to every stage of the addiction recovery process. This has been proven time and again through exhaustive research into success/failure rates among inpatient and outpatient treatment programs. There are a number of opportunities for the families and loved ones of people struggling with addiction to intervene on some level, regain some measure of control over the situation and their part in it, and empower themselves. Before the addict decides to accept help: An addict’s family has a unique window into his or her life. The family also has a level of access not available to many other supportive persons in an addict’s circle, and often a high degree of influence on the addict’s behaviour. This is important. In many cases, the addict may be at least partially financially dependent on members of his/her family. They may be dependent upon them for shelter, or even simply for emotional support. There is power in this, even if at times it feels like there isn’t. The family is in the best possible position to reach the addict and convince them that accepting help is not only in their best interest, but that their very lives may depend on it. During the inpatient treatment process: When an addicted family member checks into inpatient drug and alcohol treatment, everyone can breathe a well-earned sigh of relief. We know our loved one is in a safe place. We know that they will be taken care of, and that professionals who know how to deal with them and their issues are on the case. But our job isn’t finished yet. Studies have proven conclusively that addicts receiving treatment stand a significantly better chance of succeeding and remaining abstinent if their families are actively involved in their inpatient treatment process. Family members may be asked to fill out questionnaires, they may be asked to participate in family therapy sessions, and they may be brought in in person or over the phone as a last resort at times when their family member is considering discharging from treatment against the advice of the professionals working there. It is of the utmost importance that family members make themselves available for such interventions whenever possible. After the inpatient treatment process: The period of time immediately following the successful completion of an inpatient treatment program is absolutely crucial. The importance of family support during this time cannot be overstated. This runs counter to our instincts. We want to show trust, to reward our loved one for completing treatment as promised, for giving us relief from the suffering and stress we have been under for so long. But we must tread carefully, and keep our wits about us, remembering that people who have only recently left the controlled environment of the inpatient rehab center are extremely vulnerable to relapse. Without the support of a caring family, many will fail and even more will stumble. With the support of a caring family, the odds improve drastically. Addiction is a family disease, and recovery is a family process. If you have a family member struggling with addiction or alcoholism, and you need support and direction, please do not hesitate to contact us. We understand that such times can be very difficult, and that the best way forward can be extremely murky and confusing. Drop us a line, we are here to help.